Frequently Asked Questions
Everything you need to know about your Moshi experience.
What kind of warranty comes with Moshi electronic products?
All Moshi electronics are covered by a standard 1-year limited warranty against manufacturing defects. We also offer an extended warranty program for registered members on select high-end devices.
How long does shipping take for domestic and international orders?
Domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days. You will receive a tracking number as soon as your order leaves our warehouse.
What is your return policy for opened electronics?
We offer a 30-day return window. For opened electronics, the item must be in original condition with all cables, manuals, and packaging included to be eligible for a full refund or exchange.
Are Moshi chargers and cables certified for safety?
Yes, all our power accessories are fully certified (including UL, CE, and RoHS standards) and feature built-in surge protection and temperature control to ensure your devices stay safe.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna for orders over $150.
How can I track the status of my order?
Once your order is processed, you will receive an email with a direct link to our tracking portal. You can also log into your Moshi account to view real-time updates on your shipment's progress.