Returns & Exchanges
At Moshi, we stand behind the quality of our premium electronics and accessories with a hassle-free 30-day return policy. If you are not completely satisfied with your purchase, we are committed to making the exchange or refund process as seamless as possible.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the product in its original packaging with all included cables and manuals to ensure a full refund, then securely seal the shipping box.
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your package before dropping it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned hardware, we will process your refund or ship your replacement item within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing